Customer Service

Our Complaints Procedure

  • You have the right to complain to us. 
  • You will not be charged for any time spent handling your complaint. 
  • You can request a copy of this complaint procedure at any time.

We issue all clients with a copy of this complaint procedure:

  • You have the right to complain to us. 
  • You will not be charged for any time spent handling your complaint. 
  • You can request a copy of this complaint procedure at any time.
 
 

If you need to make a complaint, you should:

  • Complain as soon as possible
  • Be clear on what the issue is and how you would like it to be resolved
  • Give us up to eight weeks to resolve your complaint
  • Handling and Resolving a Complaint

Making a complaint

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage.

Making a complaint will not affect how we handle your case:

  • You have the right to complain to us. 
  • You will not be charged for any time spent handling your complaint. 
  • You can request a copy of this complaint procedure at any time.

The Legal
Ombudsman

If you would like more information about The Legal Ombudsman, please contact them on them as follows:

 

The Solicitors Regulation Authority

In certain circumstances, you could also refer the matter to the Solicitors Regulation Authority. This could be for things like misconduct, losing your money or treating you unfairly because of your age, a disability or other characteristic.

Legal

Ezran Law is a trading name for Mrs Malca Zeckler who is authorised and regulated by The Solicitors Regulation Authority (SRA Number 592307).

Contact Us

We are pledged and committed to help you any time with consultation. You can reach us with any of our channel.