Customer Service
Our Complaints Procedure
- You have the right to complain to us.
- You will not be charged for any time spent handling your complaint.
- You can request a copy of this complaint procedure at any time.
We issue all clients with a copy of this complaint procedure:
- You have the right to complain to us.
- You will not be charged for any time spent handling your complaint.
- You can request a copy of this complaint procedure at any time.
If you need to make a complaint, you should:
- Complain as soon as possible
- Be clear on what the issue is and how you would like it to be resolved
- Give us up to eight weeks to resolve your complaint
- Handling and Resolving a Complaint
Making a complaint
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage.
Making a complaint will not affect how we handle your case:
- You have the right to complain to us.
- You will not be charged for any time spent handling your complaint.
- You can request a copy of this complaint procedure at any time.
The Legal
Ombudsman
If you would like more information about The Legal Ombudsman, please contact them on them as follows:
- legalombudsman.org.uk
- 0300 555 0333 (between 9am to 5pm)
- [email protected]
The Solicitors Regulation Authority
In certain circumstances, you could also refer the matter to the Solicitors Regulation Authority. This could be for things like misconduct, losing your money or treating you unfairly because of your age, a disability or other characteristic.
- www.sra.org.uk
- 0370 606 2555 between 9am to 5pm
- SRA Contact Page
Contact Us
We are pledged and committed to help you any time with consultation. You can reach us with any of our channel.